Return & Refund Policy

We attach importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves.

1.How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
First: If the item is defective, please notify us within 14 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.

2. Return or cancellation policy with cooling off period (a time-frame in which the customer may return the goods they have purchased without giving any explanation) within 14 days of delivery, and The buyer is responsible for all shipping costs incurred.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. The refund (payment fee included, shipping fee not included) will done within 7 business days.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product. Full refund (payment fee included) will done within 7 business days.

Before you make a return, please contact our service at first, your kindly understanding and cooperation will be highly appreciated.

Email:support@lovezesent.com